Shipping and Return Policy
Returns and Refunds Overview
Eligibility for Returns
To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
Certain items, such as personalized or perishable products, may not be eligible for return. Please check the product description for specific return eligibility.
Timeframe for Returns
You have 30 days from the date of delivery to initiate a return request.
After the 30-day period, unfortunately, we cannot accept returns.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team to request a return authorization.
- Provide the following information: order number, item(s) you wish to return, reason for return, and any relevant photos if the item is damaged or defective.
- Once your return is authorized, you will receive instructions on how to proceed.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team to request a return authorization.
- Provide the following information: order number, item(s) you wish to return, reason for return, and any relevant photos if the item is damaged or defective.
- Once your return is authorized, you will receive instructions on how to proceed.
Return Shipping
Unless the return is due to our error (such as sending the wrong item or a defective product), the customer is responsible for the return shipping costs.
We recommend using a trackable shipping method and purchasing shipping insurance for valuable items to ensure safe return delivery.
Refund Process
Upon receiving and inspecting the returned item, we will process your refund.
Refunds will be issued using the original payment method. Please allow 5-7 business days for the refund to appear in your account.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team to request a return authorization.
- Provide the following information: order number, item(s) you wish to return, reason for return, and any relevant photos if the item is damaged or defective.
- Once your return is authorized, you will receive instructions on how to proceed.
Exchanges
Unfortunately, we do not offer direct exchanges at this time. If you need a different item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product.
We may require photos of the damaged or defective item to initiate the return process.
Non-Returnable Items:
• Personalized or customized items.
• Perishable goods.
• Items marked as final sale or clearance.
Cancellations
If you need to cancel an order, please contact us as soon as possible. Once the order is processed and shipped, it cannot be canceled.
Changes to this Policy
We reserve the right to modify or update this return policy at any time. Changes will be posted on our website, and the date of the latest revision will be indicated.
Cancellations
If you need to cancel an order, please contact us as soon as possible. Once the order is processed and shipped, it cannot be canceled.
Contact Us
If you have any questions or concerns about our 30-day return policy, please contact our customer support team.